FIRS Fine-tunes organizational structure to Improve tax processes and Service Delivery
Nigeria’s apex tax agency, the Federal Inland Revenue Service (FIRS) has restructured its tax operations to enhance customer experience and service delivery.
The Executive Chairman FIRS, Dr. Zacch Adedeji, disclosed this Wednesday in Abuja at the unveiling of the new FIRS structure.
According to him, the new structure for unveiling in the next one month is “a customer-centric organizational structure designed to streamline processes and enhance efficiency in our tax operations.”
“We are not merely adapting to change; we are leading it. The forthcoming structure, set to kick off from February 2024, embodies our dedication to modernize and digitize the tax administration landscape in Nigeria.”
He said “In our pursuit for a more efficient and contemporary tax administration methodology, we are embracing an integrated tax approach, leveraging technology at every step.
He noted that the new approach will put FIRS at the forefront of innovation, ensuring that we meet the evolving needs of our taxpayers in a rapidly changing world.”
The FIRS be boss further explained that the “structure advocates for a comprehensive approach to taxpayer services, consolidating our core functions and support under one umbrella. By tailoring our services to specific taxpayer segments, we aim to simplify the taxpayer experience. No more complexities, no more overlaps—just a seamless and user-friendly interaction for every taxpayer.”
“We are shifting away from traditional tax categorization. Instead of maintaining different departments for distinct tax categories, the new structure formulates taxpayer segments based on thresholds. This tailored approach ensures that taxpayers are guided and serviced according to their specific needs, eliminating confusion and redundancy in tax administration.”
“Behind this transformative initiative are carefully considered considerations detailed in our operations plan. We highlight the rationale behind our integrated approach, the benefits of comprehensive taxpayer services, and the logic behind tailored taxpayer categories, which will be presented to management in the subsequent sessions of this workshop. These considerations set the stage for a more responsive, efficient, and user-friendly tax administration system” he noted.
Let me assure you that due process will be followed in this reformation he assured.
He said “Extensive re-orientation and change initiatives will be implemented to ensure that no one is left behind. We recognize the need for meticulous planning, effective communication, and unwavering commitment to navigate this transformative journey successfully”
“As we stand united in this endeavor, let me reassure you that FIRS is already a formidable force, and with these new efficiencies, we can indeed meet and exceed our targets. This is not just a restructuring; it is a catalyst for a monumental leap forward, a collective investment in our shared future, and an unyielding commitment to excellence in tax administration.”
He said the “forthcoming structure is not just a set of reforms; it is a commitment to redefine FIRS’s role in shaping a modern, efficient, and customer-focused tax administration system.
